With
email,
just like direct mail, how precisely the list is targeted
to the marketer’s offer is critical to the success of
the email campaign. The marketer will need to test a variety
of email lists in order to find the most responsive names
for their offer. Recency, Frequency, and Monetary Value
are important within email lists. Thus, where applicable,
focus on lists of recent online buyers or registered
users.
More importantly, when researching email lists, focus on the
origin of the list to ensure compatibility with your offer.
Make sure you obtain names from branded, well-recognized sites
or sources. Since an outbound email announces to the recipient,
in the form of a header, exactly where they gave permission,
a well-recognized source would lend more credibility to the
message. A frequency cap can ensure lists aren't over mailed.
If a list manager can't provide the details on mailing frequency,
look elsewhere. That organization probably lacks the control,
technical expertise, and reporting basics. Also ask about
recency selections.
Newer names offer access to new subscribers.
Frequent uploads of new names and instant suppression of unsubscribes
are a must. Your brand will be associated with spam by those
who unsubscribed but still receive mailings before their request
is processed. Lists that are housed and resold by multiple
managers are probably mailed more frequently. This negatively
impacts performance, brand equity and deliverability.
As email filtering becomes dominant, you must make sure list
managers are up to speed on delivery techniques and processes.
ISP relations and white listing are critical. Check all available
blacklists for the list manager's IP addresses. List managers
should be able to monitor delivery of their campaigns and
ensure messages are delivered to the inbox, not a bulk mail
folder.
Finally, the best-performing lists provide
the most ability to slice and dice the file to find the right
people for your offer. Sorting based on demographics, psychographics,
and even specific stages of the buying cycle will almost always
outperform untargeted mailings.
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